State Farm® Insurance Agent Lee Lofton
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Carla Carroll
July 15, 2024
"We have both cars and our home through State Farm. Kaitlin Is wonderful. Anytime I have a question, she is great and helps us out."
"I agree, Kaitlin does a super job and thank you so much Carla for the kind words! We appreciate your business and trust in us!"
Johnathane Galyon
May 16, 2024
"Kaitlyn is the best one to work with at State Farm. She goes above and beyond."
"Thank you so much! She does a great job I agree! We appreciate you!"
Chelcey Flenniken
May 16, 2024
"Kaitlin Higdon is awesome calls me when shes sees something going on and Always helps me out."
"Thank you chelcey, Kaitlin does a great job taking care of our customers. Great to hear and thank you! "
Margaret Ogle
May 14, 2024
"Great office and company as well as employees!"
"Very nice to hear and thank you so much Margaret! "
Fred Hendrickson
May 2, 2024
"Have with Lee many years for everything from car and home insurance to running an IRA you can't go wrong with Lee."
"Hey we love having you Fred and thanks for the kind words! "
Brandy
April 29, 2024
"Our experience with this office has always been stellar - and I don’t normally leave reviews, but dealing with Meredith was the most pleasant experience. She was not only very professional and courteous, but her personality and kindness made us feel at ease. We highly recommend this company!!"
"Thank you brandy! We really appreciate it!"
Dawn Quarrels
April 25, 2024
"Very pleasant experience working with Sandalysa. Very professional and polite, and she knows her stuff! Excellent work, would definitely recommend."
"Thank you dawn. We are lucky to have her and so glad we were able to help you!"
Cynthia Kitts
April 25, 2024
"Had a wonderful experience. The staff especially a representative Sandalysa was very knowledgeable, polite, patient and very hard working. Excellent time at this location."
"Cynthia thank you for the review. We are happy to have Sandalysa assist you!"
Tony Gann
April 22, 2024
"Meredith was amazing. Her knowledge and expertise are unmatched."
"Thank you Tony we appreciate you and your kind words "
Jim Hedrick
April 22, 2024
"I have been with Lee Loftin and Statefarm for many many years. Meredith always answers the phone in a pleasant and professional manner. My questions are answered in such a way that even a Laymon like myself can understand. The entire staff is friendly, professional, and very helpful. Utilizing their skills and suggestions to save me money such as raising the deductible for a lower premium. I highly recommend Lee Loftin state farm insurance in Sevierville, Tennessee."
"Thank you so much jim. We value your business and appreciate you taking the time to say such kind words!"
Mark Warwick
April 9, 2024
"Great staff. Kaitlin is very helpful everytime I need something."
"Thank you mark! Kaitlin does do a great job! "
Szabi Rowland
April 8, 2024
"Kaitlin is the best! If she can’t help you with your insurance needs or to take good care of any issues you have with your claim then no one can. I highly recommend this office for your insurance needs!"
"Wow thank you szabi! Kaitlin is great and we are lucky to have her. Thank you again!"
Laura Lowe
March 8, 2024
"Great agency. Great team who is always willing to go and above."
"Thank you Laura we appreciate you and your family!"
Tucker Lazy Haven
February 18, 2024
"I have been using Lee Lofton State Farm for several years now. Although everyone in the office is pleasant and knowledgeable, my main point of contact is Kaitlin. Despite never meeting in person, we catch up like old friends whenever I contact her. Kaitlin is prompt to respond, follow up, and assure I'm getting the best rates for business, residential, and auto. Additionally, Kaitlin is knowledgable about the entire insurance process beyond setting up the initial policy. She has a wealth of knowledge about Sevier County. I highly recommend calling Kaitlin at Lee Lofton's Office!"
"Thank you so much that was very nice to hear and Kaitlin is a very valuable part of our team and makes all of our people feel welcome! Thanks again so much! "
Rebecca Puig
February 17, 2024
"We have our home and cars as well as my parents insured with Lee Lofton State Farm. He has a fantastic team, who are always professional and go the extra step for their customers!! Danielle was extremely helpful in determining what had been paid and not paid on my parents policies. Her quick response and friendly personality make working with her a pleasure!! You have a great team Lee!"
"Thank you Rebecca! We love having you and Danielle has been great for many years and so good to hear!"
Irina Batmanova
February 11, 2024
"Great company! Always helpful and easy to deal with. Danielle is really nice and responsive"
"Thanks so much Irina! That means a lot. "
mporneala
February 8, 2024
"Kathryn is exceptional to work with. She is very efficient and keeps you informed. Highly recommend her and her team."
"Thank you so much for the kind words! We are happy to have Kathryn as well! "
Ross Cook
February 7, 2024
"The minimum issues that have arose, have been handled expeditiously by Kaitlyn H. Awesome customer service and highly recommend this agency."
"Thanks Ross! I know Kaitlin like assisting you and we appreciate your business. "
Oliver Morton
February 7, 2024
"Always great service with Kaitlin and have multiple policies with them. Highly recommend them for any and all of your policy needs. A+"
"Thank you Oliver and you guys do a great job over a speedwerz! "
Kim Retzler
February 7, 2024
"We have had the immense pleasure of working with Kaitlin at Lee Loftin’s office. She has been just AMAZING! Always very responsive, she gets back to me quickly whenever I have a question. I love that I can just call or email her and she knows who I am and we have a personal experience. I highly recommend this office, ask for Kaitlin!"
"Hey we love Kaitlin too! Thank you so much and so glad we can help you with all your insurance needs. "
MICHAEL HENDRIX
February 7, 2024
"I have been with Lee Laughlin for over five years Staff in the office is exceptional Very knowledgeable and helpful The insurance world is not easy and changes rapidly I highly recommend Lee Laughlin"
"Thank you so much Mike! We appreciate you! "
Teresa van den Barselaar
November 8, 2023
"I’m blown away by my experience with this insurance. They were compassionate yet efficient. Coverage was incredible. Service was even better."
"Thank you so much and we are so glad to have you! "
Pete Silvestris
September 21, 2023
"Great Agency...Everyone very knowledgeable and quick to respond. Had a claim...was smooth sailing. Best of all...They Remember Your Name!"
"Thank you Peter that is great to hear max we appreciate your business! "
Kelly George
September 12, 2023
"I have been insured with Lee Lofton for over a decade. Customer service is priority with his office. They make sure their customers are happy and assured they are well taken care of. I wouldn’t insure with anyone else! Keep up the great customer service Lee Lofton!!!"
"Thank you so much Kelly! We have loved having you! "
Josh W
June 12, 2023
"Was with State Farm for around a decade. Had auto, home, and life insurance with them. Slowly they stopped being a local insurance agency to a collection a people around the US with multiple numbers to call for issues with claims. Never in those years did I ever have a single word with Lee Lofton unless it was a form letter about more services. The last two straws were their roof damage estimate (took 2 weeks to get someone) which was so thin and cut rate that 7 contractors declined the job. After two months of trying, the 8th only did because I didn't show them the bid and told them I'd pay out of pocket. In the end, the burden of cost was mostly on me, including the emergency repairs Rep #3 swore would be reimbursed. Then there is State Farms involvement with the Gender Cool Project which involved giving inappropriate literature to 5 year olds. State Farm has long since ceased being your local insurance company and has lost its identity. I'm taking my business elsewhere."
"Josh, I regret your claim experience has led you to write this review and make your decision. Having looked at your file and this particular claim, I’d be happy to talk with you at your convenience. My local number is 865-365-3023. I will say that I personally reached out to you on 5/19/23 congratulating you on your life insurance anniversary, offered to review and meet and answer any questions and review with you personally all your insurance. I didn’t get a reply. There was no mention of being unhappy with a claim which we can see was filed on 2/27 via the internet without ever notifying my office. Being a local office we assist regularly with customers if there is an issue with claims and would have been happy to do so for you but we didn’t hear from you that you were displeased or having issues. There were also notes from team members as far back as 2021 offering reviews. Part of being local and available in our community is being someone Customers can turn to if. A service or in this case a claim wasn’t going the way they wanted. The first we are hearing from you on this unfortunately was in this review so again I will be happy to address everything you mentioend so give my office a call at the number above or let me know the best time to reach you and we can discuss "