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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of karim baddou

karim baddou

October 23, 2024

5  out of  5
rating by karim baddou
"Kaitlin Higton was great with me , thank you for all you do have a nice day !"
We responded:
"Karim thank you so much- Kaitlin does a great job!"
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Sam Ryan

September 20, 2024

5  out of  5
rating by Sam Ryan
"Kathryn has been amazing to deal with! My wife and I love this State Farm Team."
We responded:
"Thanks Sam and so nice to hear you are pleased with us. Kathryn does a great job and thank you for taking the time to review us! "
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JJ Peck

September 12, 2024

5  out of  5
rating by JJ Peck
"Lee Lefton and his Staff are phenomenal, they are always going above and beyond to help us with all of our insurance questions and needs. We have done so much stuff with them over the past years and we will continue to use them and recommend them!"
We responded:
"Thank you for those kind words! It means a lot to know we are meeting your expectations in taking care of your business! We really appreciate you!"
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Jeramiah Peck

September 12, 2024

5  out of  5
rating by Jeramiah Peck
"We have done a ton of business with them over the last 5 years, amazing staff and always super friendly. Danielle and Kaitlin are rockstars! They truly go above and beyond."
We responded:
"Thank you so much jeramiah as we always have enjoyed serving you and appreciate your business. I think those two do a fantastic job too! "
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Carla Carroll

July 15, 2024

5  out of  5
rating by Carla Carroll
"We have both cars and our home through State Farm. Kaitlin Is wonderful. Anytime I have a question, she is great and helps us out."
We responded:
"I agree, Kaitlin does a super job and thank you so much Carla for the kind words! We appreciate your business and trust in us!"
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Johnathane Galyon

May 16, 2024

5  out of  5
rating by Johnathane Galyon
"Kaitlyn is the best one to work with at State Farm. She goes above and beyond."
We responded:
"Thank you so much! She does a great job I agree! We appreciate you!"
Profile photo of Chelcey Flenniken

Chelcey Flenniken

May 16, 2024

5  out of  5
rating by Chelcey Flenniken
"Kaitlin Higdon is awesome calls me when shes sees something going on and Always helps me out."
We responded:
"Thank you chelcey, Kaitlin does a great job taking care of our customers. Great to hear and thank you! "
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Margaret Ogle

May 14, 2024

5  out of  5
rating by Margaret Ogle
"Great office and company as well as employees!"
We responded:
"Very nice to hear and thank you so much Margaret! "
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Fred Hendrickson

May 2, 2024

5  out of  5
rating by Fred Hendrickson
"Have with Lee many years for everything from car and home insurance to running an IRA you can't go wrong with Lee."
We responded:
"Hey we love having you Fred and thanks for the kind words! "
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Brandy

April 29, 2024

5  out of  5
rating by Brandy
"Our experience with this office has always been stellar - and I don’t normally leave reviews, but dealing with Meredith was the most pleasant experience. She was not only very professional and courteous, but her personality and kindness made us feel at ease. We highly recommend this company!!"
We responded:
"Thank you brandy! We really appreciate it!"
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Dawn Quarrels

April 25, 2024

5  out of  5
rating by Dawn Quarrels
"Very pleasant experience working with Sandalysa. Very professional and polite, and she knows her stuff! Excellent work, would definitely recommend."
We responded:
"Thank you dawn. We are lucky to have her and so glad we were able to help you!"
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Cynthia Kitts

April 25, 2024

5  out of  5
rating by Cynthia Kitts
"Had a wonderful experience. The staff especially a representative Sandalysa was very knowledgeable, polite, patient and very hard working. Excellent time at this location."
We responded:
"Cynthia thank you for the review. We are happy to have Sandalysa assist you!"
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Tony Gann

April 22, 2024

5  out of  5
rating by Tony Gann
"Meredith was amazing. Her knowledge and expertise are unmatched."
We responded:
"Thank you Tony we appreciate you and your kind words "
Profile photo of Jim Hedrick

Jim Hedrick

April 22, 2024

5  out of  5
rating by Jim Hedrick
"I have been with Lee Loftin and Statefarm for many many years. Meredith always answers the phone in a pleasant and professional manner. My questions are answered in such a way that even a Laymon like myself can understand. The entire staff is friendly, professional, and very helpful. Utilizing their skills and suggestions to save me money such as raising the deductible for a lower premium. I highly recommend Lee Loftin state farm insurance in Sevierville, Tennessee."
We responded:
"Thank you so much jim. We value your business and appreciate you taking the time to say such kind words!"
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Mark Warwick

April 9, 2024

5  out of  5
rating by Mark Warwick
"Great staff. Kaitlin is very helpful everytime I need something."
We responded:
"Thank you mark! Kaitlin does do a great job! "
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Szabi Rowland

April 8, 2024

5  out of  5
rating by Szabi Rowland
"Kaitlin is the best! If she can’t help you with your insurance needs or to take good care of any issues you have with your claim then no one can. I highly recommend this office for your insurance needs!"
We responded:
"Wow thank you szabi! Kaitlin is great and we are lucky to have her. Thank you again!"
Profile photo of Laura Lowe

Laura Lowe

March 8, 2024

5  out of  5
rating by Laura Lowe
"Great agency. Great team who is always willing to go and above."
We responded:
"Thank you Laura we appreciate you and your family!"
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Tucker Lazy Haven

February 18, 2024

5  out of  5
rating by Tucker Lazy Haven
"I have been using Lee Lofton State Farm for several years now. Although everyone in the office is pleasant and knowledgeable, my main point of contact is Kaitlin. Despite never meeting in person, we catch up like old friends whenever I contact her. Kaitlin is prompt to respond, follow up, and assure I'm getting the best rates for business, residential, and auto. Additionally, Kaitlin is knowledgable about the entire insurance process beyond setting up the initial policy. She has a wealth of knowledge about Sevier County. I highly recommend calling Kaitlin at Lee Lofton's Office!"
We responded:
"Thank you so much that was very nice to hear and Kaitlin is a very valuable part of our team and makes all of our people feel welcome! Thanks again so much! "
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Rebecca Puig

February 17, 2024

5  out of  5
rating by Rebecca Puig
"We have our home and cars as well as my parents insured with Lee Lofton State Farm. He has a fantastic team, who are always professional and go the extra step for their customers!! Danielle was extremely helpful in determining what had been paid and not paid on my parents policies. Her quick response and friendly personality make working with her a pleasure!! You have a great team Lee!"
We responded:
"Thank you Rebecca! We love having you and Danielle has been great for many years and so good to hear!"
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Irina Batmanova

February 11, 2024

5  out of  5
rating by Irina Batmanova
"Great company! Always helpful and easy to deal with. Danielle is really nice and responsive"
We responded:
"Thanks so much Irina! That means a lot. "
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mporneala

February 8, 2024

5  out of  5
rating by mporneala
"Kathryn is exceptional to work with. She is very efficient and keeps you informed. Highly recommend her and her team."
We responded:
"Thank you so much for the kind words! We are happy to have Kathryn as well! "
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Ross Cook

February 7, 2024

5  out of  5
rating by Ross Cook
"The minimum issues that have arose, have been handled expeditiously by Kaitlyn H. Awesome customer service and highly recommend this agency."
We responded:
"Thanks Ross! I know Kaitlin like assisting you and we appreciate your business. "
Profile photo of Oliver Morton

Oliver Morton

February 7, 2024

5  out of  5
rating by Oliver Morton
"Always great service with Kaitlin and have multiple policies with them. Highly recommend them for any and all of your policy needs. A+"
We responded:
"Thank you Oliver and you guys do a great job over a speedwerz! "
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Kim Retzler

February 7, 2024

5  out of  5
rating by Kim Retzler
"We have had the immense pleasure of working with Kaitlin at Lee Loftin’s office. She has been just AMAZING! Always very responsive, she gets back to me quickly whenever I have a question. I love that I can just call or email her and she knows who I am and we have a personal experience. I highly recommend this office, ask for Kaitlin!"
We responded:
"Hey we love Kaitlin too! Thank you so much and so glad we can help you with all your insurance needs. "
Profile photo of MICHAEL HENDRIX

MICHAEL HENDRIX

February 7, 2024

5  out of  5
rating by MICHAEL HENDRIX
"I have been with Lee Laughlin for over five years Staff in the office is exceptional Very knowledgeable and helpful The insurance world is not easy and changes rapidly I highly recommend Lee Laughlin"
We responded:
"Thank you so much Mike! We appreciate you! "